{"id":2724,"date":"2025-10-29T09:33:17","date_gmt":"2025-10-29T06:33:17","guid":{"rendered":"https:\/\/feelgreatpack.com\/refund_returns\/"},"modified":"2025-12-13T22:43:55","modified_gmt":"2025-12-13T19:43:55","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/feelgreatpack.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<style>\n    :root { \n        --fgpack-primary: #0b88a7; \n        --fgpack-secondary: #f0f8ff; \n        --fgpack-text: #333333; \n        --fgpack-border: #e0e0e0; \n        --fgpack-max-width: 980px; \n    }\n    .fgpack-wrap { max-width: var(--fgpack-max-width); margin: 40px auto; padding: 0 20px; direction: ltr; text-align: left; font-family: inherit; color: var(--fgpack-text); }\n    .fgpack-header { text-align: center; padding: 20px 0; border-bottom: 2px solid var(--fgpack-border); margin-bottom: 30px; }\n    .fgpack-header h1 { color: var(--fgpack-primary); font-size: 32px; margin-bottom: 10px; line-height: 1.2; }\n    .fgpack-lead { color: #666; font-size: 16px; margin-top: 0; }\n    .fgpack-card { background-color: #ffffff; padding: 40px; border-radius: 12px; box-shadow: 0 4px 15px rgba(0,0,0,0.05); }\n    .fgpack-section { margin-bottom: 30px; padding: 15px 0; border-bottom: 1px dashed var(--fgpack-border); }\n    .fgpack-section:last-of-type { border-bottom: none; }\n    .fgpack-section h2 { color: var(--fgpack-primary); font-size: 24px; border-left: 4px solid var(--fgpack-primary); padding-left: 10px; margin: 0 0 20px; }\n    .fgpack-wrap ul, .fgpack-wrap ol { padding-left: 20px; margin-top: 15px; list-style-position: inside; }\n    .fgpack-wrap ul li, .fgpack-wrap ol li { margin-bottom: 8px; line-height: 1.7; }\n    .fgpack-note { background-color: #e6f7ff; border-left: 4px solid #f7b825; padding: 15px; border-radius: 6px; margin: 20px 0; color: #0b88a7; }\n    .fgpack-wrap a { color: var(--fgpack-primary); text-decoration: none; font-weight: bold; }\n    .fgpack-footer { text-align: center; margin-top: 40px; padding-top: 20px; color: #999; font-size: 14px; border-top: 1px solid var(--fgpack-border); }\n    .fgpack-grid { display: block; }\n<\/style>\n\n<main class=\"fgpack-wrap\">\n    <header class=\"fgpack-header\">\n        <div>\n            <h1>Refund and Returns Policy \u2014 Feel Great Pack<\/h1>\n            <p class=\"fgpack-lead\">This page outlines the return and exchange conditions to guarantee your rights and protect product safety.<\/p>\n        <\/div>\n    <\/header>\n\n    <div class=\"fgpack-grid\">\n        <article class=\"fgpack-card\">\n            \n            <section class=\"fgpack-section\" id=\"fgpack-intro\">\n                <h2>Grace Period (14 Days)<\/h2>\n                <p>At Feel Great Pack, we are keen on your complete satisfaction. Our policy allows for return or exchange requests within <strong>14 days<\/strong> from the date of receiving the order, according to the conditions outlined below to ensure quality and health safety.<\/p>\n                <div class=\"fgpack-note\">\n                    <strong>Health Alert:<\/strong> The products sold are nutritional supplements. No product whose package has been opened or safety seal removed can be returned for public health reasons.\n                <\/div>\n            <\/section>\n\n            <section class=\"fgpack-section\" id=\"fgpack-eligibility\">\n                <h2>Return Conditions and Shipping Costs<\/h2>\n                <p>To be eligible for return, the product must be:<\/p>\n                <ul>\n                    <li>In its exact original condition (unopened, unused, and in its original packaging).<\/li>\n                    <li>Accompanied by the order number or invoice.<\/li>\n                <\/ul>\n                <p><strong>Who bears the shipping costs?<\/strong><\/p>\n                <ul>\n                    <li><strong>Damaged or Wrong Product:<\/strong> We (the store) bear all shipping and replacement costs immediately.<\/li>\n                    <li><strong>Change of Mind (Customer Desire):<\/strong> If you wish to return a sound product (unopened), the customer bears the return shipping cost to our warehouse in Jeddah.<\/li>\n                <\/ul>\n            <\/section>\n\n            <section class=\"fgpack-section\" id=\"fgpack-wrong-order\">\n                <h2>Damaged or Wrong Products<\/h2>\n                <p>In case you receive a product different from what you ordered, or the package was damaged during shipping, please contact us immediately (within 24 hours of receipt if possible) and we will:<\/p>\n                <ul>\n                    <li>Send a replacement product for free.<\/li>\n                    <li>Or refund the full amount paid (including shipping fees) to the original payment method.<\/li>\n                <\/ul>\n            <\/section>\n\n            <section class=\"fgpack-section\" id=\"fgpack-procedure\">\n                <h2>How to Submit a Return Request<\/h2>\n                <ol>\n                    <li>Contact customer service via WhatsApp or email.<\/li>\n                    <li>Provide us with the order number and a photo of the product (in case of damage).<\/li>\n                    <li>Our team will review the request and send the shipping label (or warehouse address) within 48 hours.<\/li>\n                    <li>After we receive and inspect the product, the financial refund will be processed within 5-7 business days.<\/li>\n                <\/ol>\n            <\/section>\n\n            <section class=\"fgpack-section\" id=\"fgpack-contact\">\n                <h2>Contact and Return Address<\/h2>\n                <p>To submit a return request, please use the following channels:<\/p>\n                <ul>\n                    <li><strong>Email:<\/strong> <a href=\"mailto:support@feelgreatpack.com\">support@feelgreatpack.com<\/a><\/li>\n                    <li><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/966565495852\" target=\"_blank\" rel=\"noopener\">+966565495852<\/a><\/li>\n                    <li><strong>Warehouse Address (for Returns):<\/strong><br>\n                    Building 16, King Fahd Street, Al Nuzha District, Jeddah, Saudi Arabia.<\/li>\n                <\/ul>\n            <\/section>\n\n            <footer class=\"fgpack-footer\">\n                <p>Copyright &copy; 2025 Feel Great Pack \u2014 All rights reserved.<\/p>\n            <\/footer>\n        <\/article>\n    <\/div>\n<\/main>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy \u2014 Feel Great Pack This page outlines the return and exchange conditions to guarantee your rights<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2724","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/pages\/2724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/comments?post=2724"}],"version-history":[{"count":2,"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/pages\/2724\/revisions"}],"predecessor-version":[{"id":2739,"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/pages\/2724\/revisions\/2739"}],"wp:attachment":[{"href":"https:\/\/feelgreatpack.com\/en\/wp-json\/wp\/v2\/media?parent=2724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}