Introduction – Last Updated: 27 / 11 / 2025

At Feel Great Pack, we respect your privacy and are committed to protecting your personal data. This policy explains the types of information we may collect about you, how we use it, who we share it with, and your rights regarding this data. By using our store, you agree to the data collection and use practices described here.

Information We Collect

We may collect types of data including but not limited to:

• Personal Identification Data: Full name, email address, phone number, and shipping and billing address (when making a purchase or creating an account).
• Transaction Data: Details of products you purchased, total amounts paid, and date and time of the order (we do not store credit card details; they are handled securely and encrypted by authorized payment gateways).
• Usage Data: IP address, browser type, pages you visited, and browsing preferences to improve your experience.

How We Use Your Data

We use the collected information for the following primary purposes:

• Order Fulfillment: To process your purchases, send shipping status notifications, and deliver products accurately to the specified address.
• Customer Service: To respond to your inquiries, provide technical support, and process return or exchange requests.
• Service Improvement: To analyze site performance and develop offers to suit customer needs.
• Legal Compliance: To prevent fraud, protect rights, and comply with applicable regulations and laws in Saudi Arabia and Gulf countries.

Cookies

We use cookies and similar tracking technologies to improve site performance and remember your preferences (such as shopping cart contents).

Data Sharing with Third Parties

We share necessary data only with trusted partners to provide the service, who are:

• Electronic Payment Gateways: To process payment transactions securely and encrypted.
• Shipping and Delivery Companies: (such as Aramex, SMSA, DHL) to deliver the order to your address.
• Analytics Tools: (such as Google Analytics) to help us improve user experience.

We ensure that all partners adhere to high standards of data protection and privacy.

Information Security

We apply strict technical and administrative security measures to protect your data from unauthorized access. We use SSL encryption protocol to ensure data confidentiality during transmission over the Internet.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal and tax requirements.

Contact Methods and Privacy Officer

For any inquiry regarding the privacy policy or to request deletion of your data, please contact us:

• Email: [email protected]
• Phone / WhatsApp: +966565495852
• Official Address: Building 16, King Fahd Street, Al Nuzha District, Jeddah, Saudi Arabia.